Frequently Asked Questions

Onsite Events: St. Charles, Kenner & Covington:

Private Room Set-up +

  • You can arrive one hour before your event to set-up your room.
  • All tables are set-up with champagne linens and black napkins.
  • We provide candle centerpieces on all the tables.
  • You are welcome to bring in your own decorations, flowers, balloons etc.  however no confetti is allowed
  • The specific private room that your event will be held in will be confirmed the week prior to your event.
  • The same music that is played throughout the restaurant will be playing in the private room.
  • If no specific set-up is given for event, the room will be set-up based on best layout to accommodate the group for the event.
  • You can view the private rooms at any location at anytime during our regular restaurant hours: Monday- Sunday from 11:00am-10:00pm.
  • Kenner & Covington private room set-up options: U-shape, Open U-shape, Conference Style, Rectangle Style and Cocktail Style
  • St. Charles private room set-up: U-shape, Open U-shape, Conference Style, Rectangle Style, Cocktail Style, Rounds and Crescent rounds

Take a virtual tour of the St. Charles private rooms all set-up: http://tours.vrnational.com/?vSiteId=108990-15301

How to secure a private room +

  • The following information must be sent over to Mina Morales:
    • *Date of the event
    • *Current contact information including the best email & phone number that you can be reached
    • *Group or Event’s name (if applicable)
    • *Time of arrival as well as a specific agenda if the group needs one for Zea to follow.
    • *Expected Attendance (you will have three days prior to your event to update your attendance)
    • *Menu chosen for your event.
    • *Bar option (if needed)
    • Any additional information that may be specific to your event such as AV Rental or Additional table setup
  • Once the above information is sent over to Mina Morales a contract will be sent over to the host by email.
  • The host has up to 7 days after receiving the contract to remit the signed contract back with a credit card number.  The contract can be sent back via fax, email, mail or dropped off at the restaurant that the private room is booked.
  • If the signed contract is not received within 7 days of when it was sent, then the event held date will be removed from the books.

Guest Count +

  • A guaranteed guest count is required 72 hours before your event.
  • We allow up to 72 hours before your event to update your guaranteed guest count.
  • You will be responsible for the guaranteed guest count the day of your event. If your guest count is less then your guaranteed number on the day of your event, you will still be charged for the guaranteed guest count given on the contract.
  •  If more guests arrive over your guaranteed guest count, we can only promise to accommodate up to 5 guests over your guaranteed guest count. It is very important that your guaranteed guest count is accurate, we base the food and staffing off of the number given.
  • St. Charles Events: The Audubon Suites is only guaranteed with a guest count of 45 plus.  For groups under 45 the St. Charles Suites will be guaranteed.
  • St Charles Events: If the Audubon Suites is not booked out for a larger event, we can offer this room to a guest count under 45, however it is not a guarantee, if a larger room books before their event, then the larger room will be given the Audubon Suites.

Event Time Frame +

  • Each event booking is for the duration of 3 hours.
  • Private parties can not go past 10:30pm.
  • If private room is available we can offer additional hours to rent upon request, charges will be applied.  Additional room hour charges will be based upon location and day of the event

Audio Visual Rentals +

  • We rent out the following AV items:
    • AV  Screen- $50
    • PA system with microphone: $150
    • Projector: $125
  • All Audio Visual items must be ordered 72 hours before event to confirm availability.
  • The host is responsible for bringing in laptop and all connections needed for presentation.
  • If sound is needed for presentation, speakers are only provided with PA system rental.  Otherwise the host is responsible for bringing in speakers.
  • We do allow the host to bring in their own Audio Visual equipment
  • We will provide a projector table if needed at no additional cost.
  • Podium- At this time, we can only provide a podium request at the St. Charles location.  The podium will be set-up in the room at no charge.  We will need a 72 hour notice if this is needed

Buffet/Seated/Food +

  • Our buffets are continuously restocked until all guests are finished eating.  We do not stock the buffet for your guests to take home to go boxes
  • Buffet are set-up with chafing dishes and sternos to keep food hot.  Our buffet and appetizer stations are set-up as a self serve buffet, where your guests serve themselves.
  • We offer complimentary cake service, please let Mina Morales know in advance if a cake table is needed
  • We do not allow any outside food.  The only outside item we do allow is cakes.
  • A set menu must be used for our private rooms.  If a regular open menu is requested for a smaller group under 25 guests this must be approved by Mina Morales.
  • We are very flexible with changing up the menus, however please notate that some changes to the menu may or may not affect the price per person.
  • Any additions or changes to the menus must be confirmed by Mina for the revised price per person.
  • For seated events, we will print out the set menus chosen for the event and have one at each guest’s place setting.
  • We allow up to 72 hours before your event to make any changes to the event menu.
  • We can accommodate most dietary restrictions: Vegetarians, Gluten Fee and Vegan.  Please notify Mina Morales about any guests with dietary restrictions.  For your event the server will get with the guest and bring them out a special menu to choose from.
  • Beverages: Iced tea, water & coffee are included in our seated and buffet packages.  Soft drinks are not included they are $2.60 with free refills. Please refer to bar packages on prices to add a bar option to your event.
  • Appetizers/Stations: If only appetizers and stations are ordered for your event, please notate these packages do not include the cost of beverages.  The costs of beverages will be based on consumption of $2.60 each per person.
  • Lunch Menus- Your event must conclude by 4:00pm in order to honor luncheon menus and pricing.
  • Breakfast Menus- Offered from 8:00am-1:00pm. Your event must conclude by 1:00pm in order to honor breakfast menus.

Bar Options +

  • We do not allow any outside liquor or beer
  • We do allow wine or champagne to be brought in at a guest’s request, a $15 corkage fee will be applied for each bottle brought in for the event.
  • Cash bar option – We will set-up a private cash bar in the room and your guests pay for the drinks themselves.  A $90 bartender fee will be applied to have a private cash bar set-up in you room.
  • Consumption Bar option- We will set-up a private bar in the room and your guests will order the drinks with the bartender/servers.  The drinks ordered will be added onto the event check. A $90 bartender fee will be applied to have a private cash bar set-up in your room.
  • Hourly bar option- We will set-up a private bar in the room.  The bar options served and hour(s) charged will be set based upon the type of bar package ordered.  The hourly bar package will be charge to each guest attending the event that is 21 or order. This count must be turn in 72 hours before your event. A $90 bartender fee will be applied to have a private cash bar set-up in you room.
  • Wine & Beer Station: We will set-up a wine and beer station in the private room.  You can order a consumption or hourly wine and beer station. There is no additional charge to have this set-up for your event.
  • The host is responsible for communicating what type of bar brands- Well, Call or Premium that they would like to be served for their event.  If no brand preference is given then Call brands will be used.

Minimums +

  • St Charles Private Room Minimums: The private room minimums for events Monday-Sunday is $675, with the exception of Friday and Saturday dinner the private room minimum is $1200.
  • Kenner Private Room Minimums: The private room minimums for events Monday-Sunday is $400, with the exception of Friday and Saturday dinner the private room minimum is $1000.
  • Covington Private Room Minimums: The private room minimums for events Monday-Sunday is event $400, with the exception of Friday and Saturday dinner the private room minimum is $1000.

Payment +

  • We do not separate checks for our private rooms.  The event check will be presented on one check and only one payment method must be given.
  • We do not require a deposit, only a signed contract with a credit card number is needed to secure the date.
  • We require the full payment given at the conclusion of the event
  • We do not accept personal checks for payment

Cancellation Policy +

  • We allow up to 72 hours before your event to cancel with no penalties.
  • A cancellation the day of the event, or a no show event will result in the full event being charged to the credit card number given on file.
  • If an event is cancelled before the day of the event, but after the 72 hour deadline then half of the event will be charged to the credit card given to secure the private room.